Artifact Try At Home Concierge Service
Artifact Try at Home Concierge offers a seamless, stress-free way to shop. Experience your chosen pieces in person — feel the fabric, match the colours, and style them with your own wardrobe — all from the comfort of home. You’ll only be charged for what you choose to keep.*
How it Works
1. Select Your Pieces
Choose up to 3 items and click the Try Before You Buy button at checkout.
2. Payment Hold
A hold for the full amount will be placed on your card, but you won’t be charged unless you decide to keep the items.
3. Try at Home
Once your order arrives, enjoy 4 days to try everything on and see what works best with your wardrobe.
4. Finalise Your Order
Access your Customer Portal to confirm what you’re keeping. You’ll only be charged for the items you decide to keep.
5. Easy Returns
Keep what you love and return the rest. Once you submit a return request, we’ll email you a prepaid return label.
Returns must be shipped within 3 days of completing your order.
*A $15 restocking fee applies if all items are returned.
TRY AT HOME FAQ'S
How are Try at Home orders different from regular orders?
Try at Home orders allow you to try items before purchasing. Payment is only processed for the items you choose to keep.
Try at Home orders are not able to have discounts applied and are not applicable on sale items or during our sale season.
Can I use a discount code?
No, no discount codes are applicable with the Try At Home service.
How does the authorization process work?
When you place an order using our Try at Home service, you’ll be asked to provide payment details at checkout. We’ll then authorise your card for the full order amount to verify your payment method and reserve the funds. This is not a charge—no money will be deducted at this stage. The amount may appear as a pending transaction and will only be processed for the items you choose to keep.
When will I be charged for my order?
You will only be charged for the items you keep when you finalise your order in the Customer Portal App.During the trial period. If you return all items, a $15.00 restock fee will apply to cover handling and processing costs.
What is the Restocking Fee?
The Restocking fee is a $15 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
How do I complete my order?
To complete your order, please log in to the Customer Portal App. There,you can finalise which items you wish to keep and process returns if necessary. Instructions and links to the portal are provided via email and SMS after your order is placed.
Where is this service available?
Please note this service is currently only available in United Kingdom, United States, Australia and New Zealand and for our full priced items (no sale).
Is there a limit to how many items I can order?
Yes, the limit is 3 products.
How long do I have to try on items at home?
You have 4 days to try on your items once your full order has been delivered.
Can I use any payment method?
Currently, only debit/credit cards and Shop Pay are accepted for Try at Home orders. Buy Now, Pay Later services like Afterpay or ZipPay are not supported.
What happens if I don’t make a decision by the end of the trial period?
During your trial period, you will receive reminders via email and SMS. If you do not complete your order before the trial expires, we will automatically charge you for all items in your order.
How long do I have to try on items at home?
You have 4 days to try on your items once your full order has been delivered.
How do I return items?
Once you select the items to return in the Customer Portal App a return label will be automatically generated and emailed to you. Details and instructions for processing returns are available in the Customer Portal. All returns must be initiated within the trial period to avoid charges for the items.
I accidentally soiled an item in my Try at Home order - what should I do?
All items are carefully inspected upon return. If a piece is found to be soiled, worn, or in a condition that makes it unsaleable as new, the full retail price will be charged to your original payment method.
